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Shipping & Payments

Policy

Shipping

Once we have received your product order we aim to process and dispatch within 2-5 business days or sooner when possible. Crystal crowns, bridal attire/party bundles and custom designs require a minimum 14 day creation process timeframe. Australia Post’s delivery timeframes are additional to the above-mentioned timeframes. pending your chosen method.

While every care is taken at Earthen de Luna to ensure that your order is received in excellent condition, we cannot be held accountable for loss or damages caused by third parties, during transit or any other circumstances beyond our reasonable control. We recommend that when ordering you allow extra time for completion and dispatch to take into account any unforeseen delays.

Note: Larger or heavier items may incur additional fees. These will be calculated at checkout. Postage costs shown above are for single orders. Delivery timeframes are estimates only and subject to AusPost services. All items must be in the same order, delivering to the one address only to qualify for free shipping.

Payment

Full payment is required prior to the processing of your order. An invoice will be emailed to you once your order is placed. A receipt for payment will follow shortly after.

Prices are in Australian dollars and are subject to change without notice. Payment can be made by PayPal, secure online credit card processing, internet banking transfer or cash in hand, if collecting.

For custom designs - The Client agrees to pay a 50% retainer of the quoted amount to commence any design project, with the balance payable prior to delivery. In the case of a change of mind by The Client this retainer is non-refundable. ​

Amendments to Policy

Earthen de Luna reserves the right, at our sole discretion, to update, change or replace any part of this Shipping and Payments Information Policy by posting updates and changes to our website. It is The Clients responsibility to check our website periodically for changes. The Client’s continued use of or access to our website for the Terms of constitutes acceptance of those changes.

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