Frequently asked questions
Do you accept custom orders?
We welcome custom orders! If you have something in mind but cannot find it in our collections, please contact us to discuss your project. Do you have a crystal you would love to wear? We can wrap that too! Find our custom listing online for more information.
Do you offer wholesale or collaboration opportunities?
We would love to collaborate with entrepreneurs and small business owners where branding aligns with Earthen de Luna’s aesthetics, values and ethics. Wholesale options are available on request. Minimum wholesale purchase amounts apply.
- bohemian luxe
- contemporary & whimsical
- creative & timeless
- free spirited beautiful souls
- handmade local artisans
- natural and organic
- sustainable, ethical, cruelty free
- plastic and animal free
- Australian made
Please contact Sarah directly to discuss further: email@example.com
What else can you tell me about the trinkets?
All our items are one of a kind due to the use of natural resources. We only use earth-made natural stones (with the exception of the beautiful Aqua Aura, a human-enhanced Quartz crystal), all handpicked based on intuition and energy then delicately hand wire-wrapped. Our crystals are all ethically sourced from reputable Australian based companies. All our crystals are cleansed from any negative energies and charged from the full moon. We create our pieces using a range of tarnitsh-resistant silver, gold, rose gold, coated brass wires. Some wire finishes may tarnish over time.
Are your crystal meanings accurate?
All our crystal meaning descriptions have been sourced and abbreviated from the very knowledgeable Judy Hall
Do you have a studio I can visit?
No and yes. Essentially we are an online boutique, but we do have mini displays of our trinkets in several shop spaces around Hervey Bay! We do attend some local markets and expos so keep an eye on our socials for updates on where we will be next!
How long will my order take to arrive?
Once we have received your product order we aim to process and dispatch within 2-5 business days or sooner when possible. Crowns, bridal attire/party bundles and custom designs require a minimum 14 day creation process timeframe. Australia Post’s delivery timeframes are additional to the above-mentioned timeframes. pending your chosen method. Covid-19 has been causing delivery delays which are unfortunately out of our control.
How much does postage cost?
What currency are the prices listed as?
Prices are in Australian dollars and are subject to change without notice. Payment can be made by PayPal, secure online credit card processing, internet banking transfer or cash in hand, if collecting.
My trinket isn’t the same as the one pictured, why?
Trinkets shown in the images are an example only of what you will receive unless stated otherwise. The beauty of natural crystals is that they are all unique so no two crystals will ever be the same. Your trinkets will have its own personality and will vary slightly to the ones shown. All this adds to their natural beauty and character - Perfectly imperfect!
I’ve changed my mind, can I exchange?
My item has arrived faulty, what happens now?
Can I cancel my order?
We do not accept cancellations once ordered. All orders made are final and will be posted out as advised. If you choose to return you will need to follow the above change of mind return instructions.
RING SIZE CHART
The most common sizes for Ladies are 7 & 8 and for Men, a size 10.
Due to their handmade nature, the roundness, flatness and sizing may be out by 1-2mm.
Measurements listed are as a guide only.